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Get in Touch

Contact Information

Office Address

Level 3, 142 Collins Street
Melbourne VIC 3000
Australia

Email

[email protected]

Working Hours

Monday to Friday: 9:00 AM - 5:30 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed

We typically respond to inquiries within 24 hours during business days. For urgent matters during weekends, please note this in your message.

What to Expect

When you reach out, we'll discuss your travel interests, preferred dates, fitness level, and any specific goals for your Australian journey. Our team will then design a customized itinerary with current availability and pricing.

Modern office workspace with natural light

Our Melbourne office serves as the coordination hub for all Australian experiences. Visit us for in-person consultations by appointment.

Planning a Visit?

In-Person Consultations

We offer detailed travel planning sessions at our Melbourne office. These hour-long meetings include map reviews, itinerary customization, and equipment recommendations. Book via email at least 48 hours in advance.

Getting Here

Our office is located in Melbourne's CBD, easily accessible via tram routes 11, 12, and 48. Parliament Station is a 5-minute walk. Limited street parking available, with commercial parking at 120 Collins Street.

What to Bring

For consultations, bring any questions about specific experiences, preferred travel dates, and information about your group's fitness levels and interests. We'll provide detailed maps, sample itineraries, and booking materials.

Common Questions

How far in advance should I book?

We recommend booking 8-12 weeks ahead for most experiences. Reef expeditions and Outback adventures often require longer lead times due to permit requirements and vessel availability.

Do you accommodate dietary restrictions?

Yes. All our experiences include meals prepared to accommodate vegetarian, vegan, gluten-free, and other dietary needs. Specify requirements when booking.

What if weather forces itinerary changes?

Safety determines all decisions. If conditions prevent planned activities, we shift to alternative sites or experiences of equal value. No refunds for weather modifications, but we ensure you receive the full experience value.

Are experiences suitable for beginners?

Most experiences accommodate various fitness and skill levels. Reef expeditions require Open Water certification. Outback trips involve moderate walking. Contact us to discuss your specific situation.