Privacy Policy

Last Updated: September 2, 2026

Introduction

This Privacy Policy describes how moss-robin.com collects, uses, and protects personal information you provide when using our website and booking our travel services.

Information We Collect

Information You Provide Directly

• Name and contact details when you submit inquiry forms
• Email address for correspondence and booking confirmations
• Travel preferences, dates, and group composition
• Dietary requirements and medical information relevant to safe travel experiences
• Payment information processed through secure third-party providers

Information Collected Automatically

• Browser type and device information
• IP address and general location data
• Pages visited and time spent on our website
• Referring website and navigation patterns

How We Use Your Information

We use collected information for the following purposes:

• Processing and confirming travel bookings
• Communicating itinerary details, changes, and updates
• Coordinating with guides, accommodation providers, and transport operators
• Ensuring safety by sharing relevant medical or dietary information with service providers
• Improving our website functionality and user experience
• Sending occasional updates about new experiences (you may opt out at any time)

Information Sharing

We share your information only when necessary:

• With guides, accommodation providers, and transport operators to deliver your booked experience
• With payment processors to complete transactions securely
• When required by Australian law or to protect legal rights
• With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL certificates
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on data protection practices

However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Booking information: 7 years for accounting and legal compliance
• Marketing communication preferences: until you opt out or request deletion
• Website analytics data: aggregated and anonymized after 24 months

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us at [email protected]

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website features. For detailed information, see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately for deletion.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered users. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact:

moss-robin
Level 3, 142 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]