Last Updated: September 2, 2026
By accessing and using moss-robin.com, you agree to be bound by these Terms of Use and our Privacy Policy. If you disagree with any part of these terms, you may not access the website or use our services.
moss-robin.com provides information about guided travel experiences in Australia and facilitates inquiry submissions for booking these experiences. We operate as an Australian-based travel service provider coordinating tours, expeditions, and cultural experiences.
When you submit an inquiry through our website, you are not making a binding reservation. The inquiry initiates a consultation process where we will:
A binding contract forms only when we send written confirmation accepting your booking and you complete the required deposit payment. Until this point, either party may withdraw without obligation.
All prices displayed on this website are in Australian Dollars (AUD) and are subject to change without notice until a booking is confirmed. Quoted prices include:
Prices do not include travel insurance, flights to Australia, personal expenses, or items not explicitly listed in the experience inclusions.
Cancellation policies vary by experience type and are provided in writing when you receive your booking confirmation. General guidelines:
We strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, and evacuation.
While we make every effort to deliver experiences as described, we reserve the right to modify itineraries when necessary due to:
We will provide alternative experiences of equal value when modifications are necessary. Refunds for itinerary changes are not provided unless the alternative experience is of substantially lower value.
You are responsible for ensuring you meet the physical fitness requirements for your selected experience. You must disclose any medical conditions, disabilities, or dietary restrictions that may affect your participation or require special accommodation.
You are responsible for obtaining necessary travel documents including valid passports, visas, and travel authorizations. We are not liable for denied entry to Australia or inability to participate due to insufficient documentation.
Participants must respect guides, other participants, local communities, and natural environments. We reserve the right to remove participants whose behavior endangers others or damages cultural or environmental sites, without refund.
All content on moss-robin.com, including text, images, logos, and design elements, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
Images sourced from Unsplash are used under the Unsplash License and remain the property of their respective photographers.
To the fullest extent permitted by Australian law:
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, or liability that cannot be excluded under Australian Consumer Law.
Under Australian Consumer Law, you have certain rights and guarantees that cannot be excluded, including guarantees that services will be provided with due care and skill and will be fit for purpose. These Terms of Use do not exclude, restrict, or modify these consumer guarantees.
If you have a complaint about our services, contact us at [email protected] with details of your concern. We will investigate and respond within 14 business days. If we cannot resolve the matter, you may seek external dispute resolution through relevant Australian consumer protection agencies.
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of Victorian courts.
You agree to use this website only for lawful purposes and in ways that do not infringe the rights of others or restrict their use of the website. Prohibited activities include:
Our website may contain links to third-party websites for your convenience. We do not control these external sites and are not responsible for their content, privacy practices, or terms of use. Visiting third-party links is at your own risk.
While we strive for accuracy, information on this website is provided "as is" without warranties of any kind. We do not guarantee that:
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.
For questions about these Terms of Use, contact:
moss-robin
Level 3, 142 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]